SUPPORT

TECHNICAL SUPPORT
Aimning at covering the support needs of each installation, we provide various ways of technical support.
 
SUPPORT CONTRACTS
Select the level of support that suits better for your needs. We we undertake the responsibility for the uninterruptible operation of your equipment.
Participating in our support programs you ensure:

  • Minimization of problems
  • Highest availability of equipment
  • Optimal attribution of investment

 
AFTER-SALES SERVICES
OptIS S.A has created a self-reliant, completely equipped Technical Department, which is greatly focused on installation, maintainance, repair of equipment and education. 
 
TELEPHONE SUPPORT
Responsible advices and directives on the confrontation of easy problems, with simple and comprehensible way, even for not experienced users.
 
REMOTE MANAGEMENT AND ADMINISTRATION
Remote support is provided if necessary for problem resolution and monitoring via specialized software with specific configuration for each installation/ site. Also, capability of alerts' creation for proactive maintenance.
 
ON-SITE SUPPORT
OptIS S.A specialized engineers visit customer's site, whenever that is necessary and in cooperation Help Desk of OptIS S.A. select the best possible solution for solving of problem. Both problem description and its resolution are recorded in special service report that has both customer's and each engineer's signature.
 
REPLACEMENT OF EQUIPMENT
Replacement of defective equipment during its repair in order sudisfy customer's needs for minimum downtime.